Sync Logs
Sync Logs
Section titled “Sync Logs”The Sync Logs page shows a full history of every attempt FormFlow has made to send a submission to your CRM. Use it to diagnose failures and retry syncs that didn’t go through.
What’s Shown
Section titled “What’s Shown”Each row in the log shows:
| Column | Description |
|---|---|
| Date | When the sync was attempted |
| The submitter’s email address | |
| CRM | Which CRM was targeted |
| Status | Outcome of the sync attempt |
| Error | Error message if the sync failed |
| Retry | Button to try again (shown for failed syncs only) |
Sync Statuses
Section titled “Sync Statuses”| Status | Meaning |
|---|---|
| Pending | The sync is queued and hasn’t been processed yet |
| Retrying | A previous attempt failed and the sync is queued again |
| Synced | The submission was successfully sent to the CRM |
| Failed | All attempts were exhausted and the sync did not succeed |
Filtering
Section titled “Filtering”You can filter the log by:
| Filter | Options |
|---|---|
| Status | Pending, Retrying, Synced, Failed |
| CRM | HubSpot, Zoho, Mailchimp |
Retrying a Failed Sync
Section titled “Retrying a Failed Sync”Click the Retry button on any failed log entry to re-queue that sync. The status changes to Pending and the sync is attempted again.
If retries keep failing, check that your CRM credentials are still valid in Settings. Invalid credentials cause syncs to fail immediately without retrying.